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Discover Water – an online dashboard for household customers

August 2016

Water companies protect public health by providing the very best water and sanitation services – and it is now much easier for you to track their progress and performance.

The water sector has just launched Discover Water – an online dashboard where you can see how companies are performing across a range of metrics, for example results of the Environment Agency’s annual Environmental Protection Assessments, or bathing water quality results.

At this stage, you’ll just see industry totals or averages. But we intend to launch the second phase in December, which will have company by company data.

And when I say ‘we’, the dashboard is a creation of the water sector, not just companies. The companies are funding the dashboard. But crucially, all the decisions on design, content and objectives have been taken by a steering group made up of:
  • Environment Agency
  • Natural Resources Wales
  • Defra
  • Welsh Government
  • Ofwat
  • CC Water
  • Drinking Water Inspectorate
  • Water UK

There are lots of good reasons why we have done this. We want it to help further increase trust in the sector by being transparent by making it as easy as possible for customer and stakeholders to get key information. It is there to help people understand the context in which water companies work and the sheer scale of their activities. And the dashboard should be a good way of increasing engagement between customers and their own water company.

I should also say that it is English and Welsh companies on the Discover Water dashboard.

So please have a look and let me know what you think. It is really important to get your feedback now as we develop the second phase. Contact me via email:

Neil Dhot

Head of Corporate Affairs, Water UK